The short version
We’re a small parent coaching and education business. We only collect what we need to run Off Script Parenting — mainly your name and email so we can send you what you’ve signed up for, and your payment details (handled securely by Stripe) if you’re a paying member. We don’t sell your information, and we don’t share it with anyone except the trusted services that help us run the business. You can ask to see, correct, or delete your information at any time by emailing coach@offscriptparenting.com.
The rest of this page explains all of that in full. We’ve tried to keep it plain.
Who we are
Off Script Parenting is a parent coaching and psychoeducation service — practical ideas and support for parents. We’re based in Wellington, Aotearoa New Zealand, and we work with parents internationally.
When this policy says “we”, “us” or “our”, we mean OffScript Parenting Limited, a company registered in New Zealand. We’re the organisation responsible for the personal information described here.
A note on what we do: Off Script Parenting is education and coaching. It is not therapy, counselling, diagnosis, or medical treatment, and it isn’t a crisis service. That matters for how we handle some of the more personal things you might tell us, which we explain below.
How to contact us about privacy
For anything to do with your privacy or this policy — questions, requests, or concerns — email us at coach@offscriptparenting.com. We’re the first point of contact for privacy matters.
What we collect, and how
We collect information in a few straightforward ways:
When you sign up (free or paid). When you create a free account or subscribe to a paid membership, we collect your name and email address, and we keep a record of what you’ve signed up to and your membership and subscription status (for example, whether you’re a free or paying member, and whether your subscription is active).
When you pay. If you take out a paid membership, your payment details are collected and processed by our payment provider, Stripe. We do not see or store your full card number — Stripe handles that securely on our behalf. We receive only limited billing information, such as confirmation that a payment succeeded and your subscription status.
When you email us or engage with our coaching content. If you write to us, reply to an email, or share something in the course of engaging with our content, we’ll have whatever you choose to tell us. Sometimes that includes personal and sensitive details — about yourself, your family, or your circumstances as a parent. We treat that information with care (see “Sensitive information” below).
Automatically, when you visit the site. Like most websites, our site and the services behind it record some basic technical information — for example, that a page was viewed. We use this to understand, at a general level, what’s useful to readers. More on this under “Cookies and analytics”.
We try to collect only what we actually need. We don’t ask for more than that, and we’d rather you didn’t send us more than you need to either.
Sensitive information, and your children
Parenting is personal, and we know that sometimes the things you tell us will be too. If you share sensitive details — about your wellbeing, your child, or your family situation — we treat that information as sensitive and handle it carefully. We only use it to respond to you, we keep it to the people who need to see it (which, in a small business like ours, is usually just us), and we don’t use it for anything else.
Please be careful about sharing information about your children. Off Script Parenting is set up to support you, the parent — not to hold information about children. We’d ask you not to send us identifying details about your children (such as full names, dates of birth, schools, or anything that would single them out). You don’t need to share those details for us to help, and we’re not set up to be a place where children’s information is stored. If your child is incidentally mentioned, we treat it as sensitive and keep it to the minimum needed to reply to you.
Coaching, and disclosures of risk
Because our work touches on real family life, parents sometimes tell us things that suggest they, or someone close to them, are struggling or at risk.
To be clear about what we are and aren’t: Off Script Parenting offers education and coaching content and a membership. We don’t currently run one-to-one clinical sessions or keep clinical case notes, and we are not a crisis service, a counselling service, or an emergency service. We can’t provide urgent help or monitor messages in real time.
If you’re going through something hard and need to talk to someone now:
- In New Zealand, you can call or text 1737 any time, free, to talk with a trained counsellor.
- Anywhere in the world, you can find a free, confidential helpline near you at findahelpline.com.
- If someone is in immediate danger, please contact your local emergency services.
If you tell us something that suggests you or someone else may be at risk, we’ll respond as a caring human would — by gently pointing you to the kind of support above. We’re not equipped to take on the role a crisis or clinical service would.
Why we use your information
We use the information we collect to:
- Deliver what you’ve signed up for — including running your account and membership, and sending you our newsletter, the Tuesday Note, and other content you’ve chosen to receive.
- Take payment for paid memberships and manage your subscription (through Stripe).
- Reply to you when you get in touch, and provide our coaching content and support.
- Run and improve the business — for example, understanding in a general way what content is useful, keeping the site working, and keeping records we’re required to keep.
- Keep things secure and prevent misuse or fraud.
For our readers in the UK and the European Union, the law asks us to name a “lawful basis” for each of these uses. In plain terms: we rely on your consent for marketing emails like the Tuesday Note (and you can withdraw it at any time by unsubscribing); we rely on performing our contract with you to run your membership and take payment; and we rely on our legitimate interests in replying to your messages, running and improving the service, and keeping it secure. Where we use information you’ve volunteered that is sensitive, we rely on the fact that you’ve chosen to share it with us for the purpose of getting our help.
We don’t sell your personal information, and we don’t use it for automated decision-making or profiling that has a legal or similarly significant effect on you.
Who we share it with
We don’t sell or rent your information. We do use a small number of trusted service providers to run the business, and your information passes through their systems so they can provide their service to us. Each is bound to protect it and to use it only for the services they provide to us.
| Provider | What they do for us | What they handle |
|---|---|---|
| Ghost (Ghost Pro) | Hosts our website and runs our membership and content platform, and sends our emails | Your name, email, account and subscription status; delivery of the Tuesday Note and other emails |
| Stripe | Processes payments and manages subscription billing | Your payment and card details, and billing information. Stripe is the processor — we don’t store your full card number |
| Google Workspace (Google) | Our business email | Any correspondence to and from coach@offscriptparenting.com, stored in our email |
| Mailgun | Delivers our bulk emails (newsletters) on Ghost’s behalf | Your email address and the email content, for delivery |
We may also disclose information if the law requires it (for example, a lawful request from a regulator or court), or where it’s necessary to protect someone’s safety. If we ever change our providers, we’ll update this page.
Cookies and analytics
Our website uses a small number of cookies and similar technologies to work properly — for example, to keep you logged in to your account and to remember basic preferences.
For analytics, we currently rely on the built-in, privacy-friendly analytics that come with our Ghost platform, which give us general, aggregated information about how our content is read. We don’t currently use third-party advertising trackers or sell data to advertisers.
If we add any further analytics or tracking tools in future, we’ll update this section.
Where your information is stored, and sending it overseas
We’re based in New Zealand, but the services we use to run Off Script Parenting are based overseas — mostly in the United States and Europe. That means that when you give us your information, it is stored and processed on servers outside New Zealand, including by the providers named above (Ghost, Stripe and Google).
New Zealand’s Privacy Act allows us to do this, but it asks us to take reasonable steps to make sure your information stays protected to a comparable standard when it goes offshore. The providers we use are established international companies that are contractually committed to protecting personal information and that operate under recognised privacy and security frameworks. By using our website and services, you understand that your information will be handled in the countries where these providers operate.
If you’re in the UK or EU, this means your information is transferred outside the UK/EEA. Our providers use recognised legal transfer mechanisms (such as Standard Contractual Clauses) for these transfers.
How long we keep it
We keep your personal information only for as long as we need it for the purposes described in this policy, and then we delete it or anonymise it.
In practice that means:
- Account and membership information — kept while you have an account with us. If your account becomes inactive, we delete it after 12 months of no activity.
- Payment and billing records — kept for as long as we’re required to keep financial records (tax and accounting rules in New Zealand generally require business records to be held for seven years).
- Emails and messages — kept while they’re useful for supporting you and for our records, and cleared out periodically.
If you’d like us to delete your information sooner, just ask (see “Your rights” below) and we’ll do so where we’re not required to keep it.
Your rights
If you’re in New Zealand, the Privacy Act 2020 gives you two key rights: the right to ask for a copy of the personal information we hold about you, and the right to ask us to correct it if it’s wrong. We won’t charge you for this, and we’ll respond as quickly as we can — and within the timeframes the Act sets.
If you’re in the UK or EU, the GDPR gives you a broader set of rights over your information: to access it, to have it corrected, to have it deleted (“erasure”), to restrict or object to certain uses, to withdraw consent where we relied on it (for example, for marketing emails), and to data portability (receiving certain information in a portable format). Some of these rights have conditions and don’t apply in every case, but we’ll always consider your request and explain our response.
Wherever you are, you can unsubscribe from our emails at any time using the link at the bottom of every email.
How to exercise your rights
Just email coach@offscriptparenting.com and tell us what you’d like. We may need to confirm who you are first, so we don’t hand your information to the wrong person.
If you’re ever unhappy with how we’ve handled your privacy, please tell us first so we can try to put it right. You also have the right to complain to a privacy regulator:
- In New Zealand, to the Office of the Privacy Commissioner at privacy.org.nz.
- In the UK, to the Information Commissioner’s Office (ICO) at ico.org.uk.
- In the EU, to your local data protection authority.
How we keep your information secure
We take reasonable steps to protect your information from loss, misuse, and unauthorised access. In practice, that means we rely on reputable providers (like Ghost, Stripe and Google) that maintain strong security, we limit access to your information to the people who need it, we use secure logins, and we don’t keep information we don’t need. No system is ever completely secure, but we work to keep the risk low and to act quickly if something goes wrong.
If something goes wrong
If we ever have a privacy breach that we believe is likely to cause you serious harm, New Zealand law requires us to notify the Office of the Privacy Commissioner and to tell the people affected. We take that obligation seriously and we’ll act promptly to contain any breach, put it right, and let you know what’s happened and what you can do. Where the UK or EU rules apply, we’ll also meet the notification obligations under the GDPR.
Changes to this policy
We may update this policy from time to time — for example, if we change the tools we use or add new services. When we make a significant change, we’ll update the “last updated” date at the top, and where appropriate we’ll let you know directly. We’d encourage you to check back here now and then.
Effective date
This policy is effective from 28 June 2026.